- Something not right with your order? Don't worry. Let us know and we’ll get it handled right away. Here at Starfishy we’ve worked hard to ensure this process is as simple as possible.
- Starfishy offers store credit or refunds.
- You have 30 days from the date you received your items to make a return.
- Item(s) must be unworn & unwashed. Clothing must be kept free of stains and signs of wear. All labels must still be attached to return the goods.
- We cannot accept swimwear, intimate apparel, lingerie, personal & socks for hygiene reasons - no exceptions
- All items are thoroughly inspected before any action is taken.
- We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer.
- We reserve the right to request pictures , in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.
- Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. Starfishyfashion.com is not responsible for any Custom tax/duties cost and fees.
- Customer is responsible for return shipping costs (unless items are damaged or defective)
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please email us at email@example.com to request an exchange.